Offer approved availability
Ask for the minimum required details and present permitted time options.
Platform capabilities
One reception layer. Clear operating limits.
Answer, schedule, route, and record routine healthcare calls while your team controls every permitted action.
Illustrative callSpanish (Mexico)
Inbound appointment request
Listen to the interaction
Recorded outcomeAppointment options offered
Browser-generated voice and synthetic scenario. Production voice will be connected before launch.
Appointments that follow your calendar rules.
Connect approved availability and let the agent offer, create, move, or cancel appointments only where the configured workflow permits it.
No suitable time is available
Record the request, offer the approved alternative, or route it to a person.
Services, locations, and hours
Your team decides which calendars, appointment types, locations, and changes are available.
Approved source set
- Service and location information
- Hours and preparation instructions
- Frequently asked questions
- Escalation and exception rules
Bring together approved website content, documents, and custom guidance, then define the scope and operating boundaries around what the agent may use.
Knowledge that starts with what you approve.
The agent retrieves relevant context during the conversation, but approved call flows still decide what it may answer and when it must stop.
Source access is not permission to answer every question.
Route by number, location, schedule, or caller context.
Inbound calls can be assigned to a configured agent and enriched with approved context before the conversation begins.
Roma NortePolancoAfter-hours flow
Routing behavior is deployment-specific. A fallback destination is defined before production.
Turn a completed call into reviewable work.
Configurable post-call fields and connected-system events organize every result around the operating outcome your team needs.
Synthetic call recordAppointment request
- Intent
- New dermatology visit
- Outcome
- Options offered
- Follow-up
- Confirmation pending
- Escalation
- Not required
No real patient information is shown.
The agent should know when not to continue.
Every workflow defines the signal, destination, context, and fallback for a human handoff.
Transfer condition
Urgency language, unsupported requests, caller preference, failed actions, or a customer-defined rule.
Responsible team
Route to the correct person, department, queue, or approved follow-up process.
Unavailable destination
Use a defined message, alternate route, callback record, or safe end state.
Context for the person
Pass only the summary and permitted details the receiving team needs.
Connect actions without hiding the boundary.
Appointment systems, CRMs, messaging tools, and internal APIs can be connected through approved functions and verified events.
Events
Receive call-started, call-ended, analyzed, transcript, and transfer events where configured.
Functions
Check availability, create an approved record, send a confirmation, or call a customer API.
Controls
Verify requests, keep credentials server-side, minimize payloads, and define failure behavior.
Bring one workflow, not a feature checklist.
We will map the default path, exceptions, data, integrations, and human ownership around a real call journey.